Return, Exchange & Refund

At Ziv, we take great pride in crafting each piece of jewellery with utmost care and precision to ensure its quality. As a result, all purchases are final, and we do not accept Returns.

Exchanges are availabe only for damaged goods, or for the products which were delivered damaged/broken/defected. Exchange can be requested through WhatsApp +91 9149121226 within 24 Hours of Delivery, which means you have 24 Hours after receiving your item to request an Exchange of the product which was delivered in damaged state.

To be eligible for an Exchange, you will need to shoot an unboxing video while opening your parcel which clearly shows that seal is yet to be broken. If the product is seems to be damaged in the video after you break the seal, we will replace the product with the same item or you can send it back to us and claim a refund. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.